from Detroit returning to Houston—she was in town for a wedding—and a man became unresponsive. When the flight attendant called for help, Cross raised her hand.
The flight attendant allegedly said, “Oh, no, sweetie. Put your hand down. We are looking for actual physicians, or nurses, or some type of medical personnel. We don’t have time to talk to you.”
Cross tried to interrupt, but says she was repeatedly cut off by the flight attendant’s condescending remarks.
When airline staff announced over the plane’s speaker system that any medical personnel should identify themselves by pressing the “Call Attendant” button, Cross stared at the flight attendant as she pressed hers.
That’s where things really started to take a figurative nosedive.
The flight attendant allegedly said, “Oh, wow. You’re an actual physician? Let me see your credentials. What type of doctor are you? Where do you work? Why were you in Detroit?”
The man Cross wanted to help was still unresponsive—and the flight attendant wasn’t letting her through to him.
An older white male approached and said he was also a doctor, and at that point, the flight attendant allegedly told Cross, “Thanks for your help, but he can help us, and he has his credentials.”
According to Cross, the male doctor hadn’t displayed any credentials; she says he simply showed up and fit the description of a doctor.
“Whether this was race, age, gender discrimination, it’s not right. She will not get away with this,” says Cross.
Delta Airlines, for its part, says that the flight attendant’s actions don’t reflect the airline’s culture. They issued a statement that says, “Discrimination of any kind is never acceptable. We’ve been in contact with Dr. Cross and one of our senior leaders is reaching out to assure her that we're completing a full investigation.”
What Do You Think?
Do you think Dr. Cross was the victim of discrimination? What should the airline do about it?