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Copyright 2014 by Attorney Carlos Gamino
Apparently more than 200 people stuck it out during a string of WEN Hair Care infomercials… but now they’re sorry they did.
Across 40 states, people have accused WEN Hair Care of damaging and destroying their hair. According to the group, the damage doesn’t stop when the products end up in the trash can.
The group is suing the haircare company, and some of the claimants are parents suing on behalf of their children.
One claimant, Susan Browning, alleges that using WEN caused her to lose clumps of hair; she said she bought the product, which sells for $40, because she has fine hair.
“I had seen his infomercials, and it promised fuller, thicker hair,” she said. But 8 months later, she was going bald.
Owner Chaz Dean and the company Guthy-Renker, issued a statement denying the allegations. The statement, released to a CBS affiliate, said:
“We take great pride in the quality of our products and believe every product meets our high standards. We want all of our customers to have positive experiences with our products.
With well over 10 million WEN products shipped since 2008, our customers’ overwhelmingly positive response to WEN is a testament to the benefits it can deliver for its users. These benefits are reflected in consistently high rankings from independent consumer product sites as well.
Importantly, there is no scientific evidence to support any claim that our hair care products caused anyone to lose their hair. There are many reasons why individuals may lose their hair, all unrelated to WEN hair products. We intend to vigorously contest the allegations made against our products. And, we encourage any customer with any questions to contact us.”
Because a federal judge issued a stay in the case, the 200 claimants, Dean and Guthy-Renker are using mediation to reach a resolution.
What Do You Think?
I’d love to hear about the experiences you’ve had after buying products advertised on infomercials. (No, I’m not trying to represent you – that’s not the type of law I practice!) Share your stories on Facebook or on my Twitter feed.
If you’ve ever turned on the television in the middle of the night, you’ve seen them: the insidious, half-hour-long commercials touting the benefits of this product or that one. For some of us, it’s interminably boring – but you still watch.
News from Attorney Carlos Gamino
Infomercials - Not Always the Best Source of Information
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