We’ve all had a package disappear in transit, and while it’s an inconvenience, it’s not usually life-changing.
Louis Paul Herbert was waiting for a UPS delivery that contained a check for a tidy sum, which he’d inherited after his father’s death in February.
But the package never arrived, although it only needed to travel 270 miles across the province.
“I’m waiting at the UPS store, around 3 p.m. because that’s when they said the guys came in. Nothing shows up,” said Herbert. “I came back in the evening. Nothing shows up... and I’m wondering, ‘What’s happened to my inheritance?'”
The whole family became embroiled in a huge dispute over the money, which they couldn’t access despite the fact that the check was never cashed.
UPS offered the family a refund of $32 for the mailing costs, but the bank, TD Canada Trust, refused to issue a new check unless Herbert’s sister, Lorette Taylor – the will’s executor – promised to refund the institution if someone did cash the check.
“It was a total surprise,” said Taylor. “Never in my wildest imagination did I think something like this would happen.” She said the bank told her that she obtained the check from the bank after bank management told her it was the safest way to send the money – and she claims that the bank guaranteed that the money would be replaced if the check got lost in the mail.
UPS spokeswoman Nirali Raval apologized, saying, ““While UPS’s service is excellent in our industry, we are unfortunately not perfect. Occasionally, the loss of a package does occur. Our records indicate that our team followed UPS protocol and an exhaustive search for this package was completed by our Operations and Security teams. Unfortunately, we were unable to locate the package.”
What Do You Think?
What do you think about UPS dropping the ball? Was Taylor unwise for sending such a huge sum through a delivery service, and more importantly, what would you do if nearly a million dollars got lost on its way to you? I’d love to hear what you think, so share your thoughts on my Facebook page or on Twitter!